Frequently Asked Questions

How long does it take for my items to ship?
Orders typically take 7-14 business days depending on the item you ordered. Since I am the only one on my team, I need that time to make sure that orders are made to standard and are correct. Once the package leaves my house, I CANNOT control how long the shipping services take. The shipping time does not include the day you order or transit times. If your order was placed on the weekend, the shipping time estimate days DO NOT start until the closest business day. 

I need my order in a hurry, what can I do?

To have your order processed faster than the standard 7-14 you may pay an expedite fee. You may add this to your cart before checking out. This will bump your order to the top of the list.

I am trying to find out information on my order and tracking number, where can I find this?
When you place an order you are sent an email with your order number, you are sent a second email when a shipping label is created, and then a final email when your package has shipped, in transit, or out for delivery. Please check your spam/junk folder as emails sometimes get sent there.

My tracking number says, “Shipping Label Created, USPS Awaiting Item” what does this mean?
This means that I have created a shipping label for your package, but your item is either still here with me or USPS has picked up your package but hasn’t scanned your package yet. Unfortunately I can’t control when they scan your package. 

It's been over the estimated shipping time and my package still doesn't show that it has moved, been scanned, or still has not arrived what do I do?
You will need to contact USPS for more information. I CANNOT get any more information than you can with your tracking number. USPS is the only person that can give you more in-depth updated information. Once it leaves my possession, I have not control over what happens. PLEASE NOTE: During the holiday season some packages NEVER get scanned, or take longer than expected. This is nothing I can control.

I want to cancel my order, can I do that?
Changes or cancellations to your order CANNOT be made once the order is placed. Many of the items are custom made and CANNOT be sold to another customer.

I placed an order, but then found something else and placed another order, can you combine the orders so that I can save on shipping?
I CANNOT combine multiple orders. Shipping is based on weight and adding to your order will increase the cost of the label so combining orders CANNOT be done.

My order was damaged during delivery, what do I do?
When you placed your order you have the option for First Class Shipping or Priority Shipping. First Class Shipping DOES NOT come with insurance and if your package is as lost, damaged, or had broken or missing pieces it WILL NOT be covered by R.A Designs TX. I recommend selecting Priority Shipping. Priority Shipping comes with up to $50 insurance. If your package was lost, damaged, or had broken or missing pieces for domestic package insurance claims click HERE for international package insurance claims click HERE.

It's been over the estimated shipping time and my package still doesn't show that it has moved, been scanned, or still has not arrived what do I do?
You will need to contact USPS for more information. I CANNOT get any more information than you can with your tracking number. USPS is the only person that can give you more in-depth updated information. Once it leaves my possession, I have not control over what happens. PLEASE NOTE: During the holiday season some packages NEVER get scanned, or take longer than expected. This is nothing I can control.